Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return process. Please review our comprehensive return policy below.
⏰ Return Window
30 days from delivery date for most items. Extended to 60 days during holidays.
💰 Free Returns
Free return shipping on all orders $50 and above. Easy prepaid return labels included.
Return Eligibility & Conditions
To be eligible for a return, items must meet the following conditions:
- Time Frame: Returned within 30 days of delivery (60 days during holiday season)
- Condition: Items must be unused, unworn, and in original condition
- Packaging: Original packaging, tags, and labels must be intact
- Receipt: Proof of purchase required (order confirmation email accepted)
- Hygiene Items: Certain items cannot be returned for health and safety reasons
Return Categories & Processing Times
| Return Type | Processing Time | Refund Method | Return Shipping |
|---|---|---|---|
| Standard Return | 5-7 business days | Original payment method | Customer pays ($6.99) |
| Damaged | 3-5 business days | Full refund + shipping | Free prepaid label |
| Wrong Item | 3-5 business days | Full refund + shipping | Free prepaid label |
| Exchange | 7-10 business days | New item shipped | Free both ways |
| Orders $50+ | 5-7 business days | Original payment method | Free return shipping |
How to Return Your Order
🌐 Online Return Portal
- Visit our return portal on our website
- Enter your order number and email
- Select items to return and reason
- Print prepaid return label
- Package and ship your return
📞 Customer Service
- Contact our support team
- Provide order details and return reason
- Receive return authorization (RA) number
- Get prepaid return label via email
- Ship your return with RA number
Refund Processing & Timeline
💳 Refund Process Timeline
Processing Steps:
- Return Received: 1 business day to log
- Quality Check: 2-3 business days
- Refund Issued: 1-2 business days
- Bank Processing: 3-5 business days
Refund Methods:
- Credit Card: 3-5 business days
- PayPal: 1-2 business days
- Store Credit: Instant processing
- Gift Card: 1 business day
Total Timeline: Most refunds are completed within 7-10 business days from when we receive your return.
Non-Returnable Items
❌ Items That Cannot Be Returned
Health & Safety:
- Personal care items
- Intimate apparel and swimwear
- Earrings and body jewelry
- Items marked as final sale
Custom & Perishable:
- Personalized or custom-made items
- Perishable goods
- Digital downloads
- Gift cards and store credit
Exception: Defective or damaged items from the above categories may still be eligible for return or exchange.
Exchanges & Size Changes
🔄 Direct Exchanges
- Same item, different size/color
- Free exchange shipping both ways
- New item ships when return is received
- Price difference charged/refunded if applicable
📏 Size Guide Guarantee
- Free size exchange if our guide was incorrect
- Must follow our size chart recommendations
- Photo evidence may be required
- One-time courtesy per customer
International Returns
🌍 International Return Process
International customers can return items, but please note the following requirements:
- Return Shipping: Customer responsible for return shipping costs
- Customs Forms: Must be completed accurately to avoid delays
- Duties & Taxes: Original duties/taxes are non-refundable
- Processing Time: Extended to 10-14 business days due to customs
- Currency: Refunds issued in original currency (USD)
Recommendation: Contact our support team before initiating international returns for guidance.
Damaged or Defective Items
🛡️ Quality Guarantee Process
If you receive a damaged or defective item, we'll make it right immediately:
Immediate Actions:
- Contact Us: Report the issue within 48 hours of delivery
- Photo Evidence: Provide clear photos of the damage/defect
- Instant Resolution: We'll offer replacement or full refund immediately
- Keep the Item: In many cases, you can keep the defective item
Priority Processing: Defective item claims are processed within 24 hours of report.
Return Packaging Guidelines
📦 Packaging Requirements
- Use original packaging when possible
- Secure packaging to prevent damage
- Include all original accessories and documentation
- Remove or cover old shipping labels
📋 Required Documentation
- Return authorization (RA) number
- Copy of original receipt/order confirmation
- Completed return form (if applicable)
- Reason for return clearly stated
Store Credit & Gift Cards
💳 Alternative Refund Options
Store Credit Benefits:
- Bonus Value: 10% extra credit on returns
- No Expiration: Store credit never expires
- Instant Processing: Available immediately
- Transferable: Can be gifted to others
Gift Card Returns:
- Items purchased with gift cards refunded as store credit
- Unused gift card balance remains active
- Gift cards themselves are non-returnable
- Partial gift card usage creates store credit for difference
Holiday Return Policy
🎄 Extended Holiday Returns
During the holiday season (November 1 - January 31), we extend our return policy to make gift-giving worry-free:
Holiday Benefits:
- Extended Window: 60 days from delivery date
- Gift Receipts: Automatically included with all orders
- No Questions Asked: Simplified return process for gifts
- Free Return Shipping: On all holiday orders regardless of amount
- Exchange Priority: Faster processing for size/color exchanges
📞 Return Support & Contact Information
Need help with a return or have questions about our policy? Our dedicated returns team is here to assist you:
Contact Methods:
- Returns Portal: glykopethaven.store/returns
- Email: returns@glykopethaven.com
- Live Chat: Available on our website
This return policy was last updated on September 8, 2025
We reserve the right to update this policy at any time. Changes will be posted on this page and customers will be notified of significant changes.