Frequently Asked Questions
Find answers to common questions about our products and services
General
We offer a 30-day return policy for all unused items in their original packaging. Returns are free and easy through our online portal.
Our customer support team is available Monday-Friday, 9 AM to 6 PM EST. Contact us via email, phone, or live chat for assistance.
Shipping & Returns
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business day delivery. Free shipping on orders over $50.
Product Information
Yes, we're committed to sustainability. Our products are made from recycled materials and we use eco-friendly packaging whenever possible.
Care instructions vary by product. Check the product page or included care label for specific guidelines. Most items are machine washable on gentle cycle.
Account & Orders
Once your order ships, you'll receive a tracking number via email. You can also log into your account to view order status and tracking information.
Orders can be modified or cancelled within 1 hour of placement. After that, please contact our support team for assistance.
Payment & Billing
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience and security.